Error :
Please note that if the login details are incorrect you will get the below error.
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
Solution :
Please recheck your username and password and make sure that you are using valid login details.
Kindly follow the below procedure to reset the ftp password.
[1] Access your control panel at https://www.yourdomain.com:8443 [ Example :https://www.servername:8443 ]
[2] Click on subscriptions.
[3] Click on subscription name for which you want to change the FTP password
[4] Click on Website & Domains and click on " Web hosting Access "
[5] Change the FTP password.
[6] Click on ok.
Note : Give the FTP password very tough which consists of alphanumeric characters.
Please refer the below procedure to upload files via filezilla.
Please download ftp software Filezilla
[1] Click on File >> Site Manager
[2] Click on New Site option
Supply the following details
* Host : ftp.domainname ( or ) ip
* port : 21
* Protocol: FTP-File Transfer Protocol
* Encryption: Require explicit FTP over TLS.
* Logon Type : Normal
* User : your ftp user name
* password : your ftp password
[3] Click on connect.
* Now you should be able to view the local system in left side and server in the right side
* You can now start uploading the contents in your httpdocs directory.
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